Just 'Google' for flaws
Albert Witteveen
Pluton IT
It is hard to remember how we found information before we got search engines such as Google. Search engines make it possible to find information in the large collection of data that is the Internet. And with it they brought about a paradigm shift in how we find information.
Operational intelligence may provide a similar paradigm shift for IT. Currently it is being implemented by many organisations to improve the quality of processes in their IT systems. Most organisations using it are still focusing their usage of operational intelligence on production issues and finding flaws, trends, improvements in the systems in operation. But the same software is maybe even more useful for software still in development.
Operational intelligence software will get data, such as logging data, sales orders etc. from as many systems as you connect. The information is indexed and turned into events in real time. With it you can search or 'Google' your systems for errors and get direct quantitative information on processes, both successful and unsuccessful in easy to use overviews.
It can provide the results of a business process in all the systems in one overview to help determine the success as well as show directly where it fails.
Especially in complex and integrated chains of applications testers can miss out easily due to the complexity. Operational intelligence software will point out these omissions easily.
Operational intelligence may change the work of testers similar to how search engines have changed how we find information.
